Please don't miss your flight. All our flights are manifested and we are not able to accommodate late arrivals. Please ensure you are at Airkix at least 60 minutes before your flight time.

CANCELLATION & NO-SHOW POLICY

If you know you will not be able to make your booking, you may reschedule as follows:

• Standard bookings with more than a 48-hour notice you may reschedule your flights.
• Standard bookings with less than a 48-hour notice you will not be able to reschedule flights.
• Bookings of one hour or more (of actual tunnel time) must give a minimum of 96 hours notice in order to reschedule.
• Bookings of five hours or more require five days notice for rescheduling.

In the event we do reschedule your time within a cancellation period, there will be an administration charge.

If you fail to arrive for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid.

LATE ARRIVALS

We urge you to treat a trip to Airkix as you would catching a flight. If you are late we are rarely able to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings.

We know this leads to disappointment which is why we urge you to arrive in plenty of time. Whether you are flying in Manchester or Milton Keynes, there is plenty to do ahead of flying. Book in early and then use the local facilities to relax before flying.

In Manchester, you can have a coffee in our cafe or in the Chill Factore facilities just a few paces away.

In Milton Keynes and, in particular, Xscape where we are based, we promise you won't get bored.

PLEASE do not forget that the traffic can be really heavy at busy shopping times, allow plenty of time especially when using motorways and for parking.

VOUCHER VALIDITY

All Airkix vouchers are issued with an expiry date and all flights must be taken on or before that date. It is not possible to make your booking before the expiry date and to fly after the expiry date.

You must bring your voucher(s) to fly at Airkix with you on the day, without them you will be unable to fly without further payment.

REFUND POLICY

Airkix does not offer refunds for any reason.

However, if for some reason you know you will be unable to take the flights, you can transfer vouchers or flights to another person. You do not need to notify Airkix of name changes before arrival.

IF AIRKIX CANCELS

Airkix reserves the right to cancel flights at short notice. You can be assured that this would only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control.

In the event that Airkix does cancel your booking, it will be rescheduled at the next available time to suit you within the terms of the type of booking (IE Anytime, Off-peak or a promotion).