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Kid flying

Testimonials

Without customers we have no business which is why we ask everybody who flies if they would like to do our 'ten second survey'. Every response is read by our Chief Exec. As you can see he also addresses specific comments below.

We are proud to publish our most recent customer satisfaction scores below - as well as the last one-hundred pieces of feedback we've received, good or bad.

RECENT MONTHLY SCORES

July 2014

92% Satisfaction
92% Recommended

June 2014

94% Satisfaction
94% Recommended

May 2014

94% Satisfaction
93% Recommended

Note: Customers use two slider bars ranging from 0 - 100 to measure overall satisfaction and whether or not they would recommend Airkix to friends & family.

Fancy a go?

TESTIMONIALS

100%

“I'm raving about it”

“Staff and management at Manchester were super. Really caring and helped us when we ran into traffic difficulties. Instructors very enthusiastic and encouraging. Fab experience.”

First-time non-skydiver, aged 16
Yorkshire
23 August 2014 at Manchester

The boss says…


Thank you also for your  separate email too. It was our pleasure and i will ensure that the entire team will read your lovely words.”

100%

“I'm raving about it”

“Very impressed with the entire experience. Superb help and advice on the phone, easy registration, lovely reception staff and Instructors were wicked! The flights were AWESOME!!! Especially the highflyer! Cant wait to come back!”

First-time non-skydiver, aged 41
Avon
23 August 2014 at Basingstoke

100%

“I'm raving about it”

“We had a fantastic family day out sez was a great instructor and made the day special with the high fly loved it :)”

First-time non-skydiver, aged 46
Cheshire
22 August 2014 at Manchester

100%

“I'm raving about it”

“I'll be looking into the options, maybe you already do this, but some sort of season ticket would be good, or an opportunity to stay in the air column for longer. I understand why the class based approach is taken though!”

“I'm doing that via twitter :)”

First-time non-skydiver, aged 47
Merseyside
22 August 2014 at Manchester

The boss says…


Regarding your 'season ticket' suggestion... We recently tried a shorter weekly pass type ticket which worked very well. We will take your comments on board and also look more into a loyalty type scheme that we are trying to develop. 
Thank you also for your twitter input too.”

100%

“I'm raving about it”

“Me and my son had a great experience and have already decided to come back again. Had a few helpful tips off our instuctor Ben M at the end which me and my son will put into practice when we return. Thanks Ben. If you've never been to airkix,make sure you do,you'll love it??”

First-time non-skydiver, aged 13
West Midlands
22 August 2014 at Manchester

The boss says…


Ben say's thank you too for your kind words. We always appreciate it when individual feedback is given.”

100%

“I'm raving about it”

“Maybe allow people to go inside the tunnel in pairs? If someone has bought an experience voucher for 2, allow them both in the tunnel together”

“Amazing experience and the staff are brilliant and extremely friendly. Our instructor was cez and he was brilliant”

First-time non-skydiver, aged 23
Derbyshire
22 August 2014 at Manchester

The boss says…


We do offer our Shairkix package which is £49.99 per person. This enables couples of similar height and weight to fly together. Details can be found under our 'Special Packages' page of our website and you also get a DVD included as well as a digital photo download.

http://www.airkix.com/flights-and-vouchers/first-time-flyers.aspx”

100%

“I'm raving about it”

“Advertise the restaurant more - we had to sit in car with sandwiches as didn't realise I could have brought the kids lunch inside and sat and watched the flights prior to the kids doing their own”

“The girls instructor Ben M was brilliant - my daughter Maddie was the only one in the group who panicked after about twenty seconds and came out. I wax aware that she would probably lose her go and wouldn't have the confidence to go in again for her second flight - but Ben took the time to calm her down, reassure her and he managed to gain her trust and she did indeed go back in and had a second flight! He was so kind and Maddie was so proud that she had managed to fly. My other daughter loved it and ending up buying return flights with her pocket money, Maddie doesn't want to fly again but she is very grateful to Ben for helping her to experience it last week . a lovely guy.”

First-time non-skydiver, aged 10
West Lothian/Linlithgowshire
22 August 2014 at Manchester

The boss says…


You make a really good point about the restaurant. 'Salvis' are our new tenants and they are a professional Italian operator from City Centre of Manchester. We are in the process of finalising the promotional literature with them which will include mention on your confirmation email as well as more signage on the approach to the Airkix car park.”

100%

“I'm raving about it”

“Please can you build an Airkix in Scotland. Would love to book on a regular basis but the 500 mile round trip to Manchester prevents me from doing so.”

“All staff were very helpful and loved every minute. A special thank you to Ben and Matt for helping me learn as much as possible in the time that I had.”

First-time non-skydiver, aged 39
West Lothian/Linlithgowshire
21 August 2014 at Manchester

The boss says…


We are always looking for new locations, so who knows? We may venture further North sometime to make your journey a little shorter! ”

100%

“Instructors (ours was Cez) were great, really friendly & put everyone at ease especially the kids. Loved watching them at the end show you what they can do. Fun experience would recommend”

First-time non-skydiver, aged 10
Lancashire
21 August 2014 at Manchester

100%

“I'm raving about it”

“It always boils down to the cost, so rather than cheaper maybe slightly more flying time for the same money. Apart from that, I can't think of anything else you could do to improve. Thanks”

“It might sound daft, but I didnt know what to expect, but it was better than expected!!”

First-time non-skydiver, aged 44
Lancashire
21 August 2014 at Manchester

100%

“I'm raving about it”

“For the camera to move and go up when you go up in tunnel”

“Made to feel welcome from start to finish, staff were very friendly and helpful keep you the good work”

First-time non-skydiver, aged 9
Flintshire/Sir Fflint
20 August 2014 at Manchester

The boss says…


To get the camera to follow the flyer would be challenging.... good suggestion though. For info, we record an angled view of everyones flight which should be included on your DVD. It naturally follows on from the DVD's straight on 'level' view and it provided a view to the top of the flight chamber.”

100%

“I'm raving about it”

“Maybe a small token gesture of say a voucher for a drink for the parents to use while the kids have their flight.not the full price but maybe a % off a hot or cold drink from your on site cafe.”

“Well worth the visit,we came by train from Keighley to Manchester then onto the X50 from the city centre bus station.drops you very near airkix and just a short walk from the trafford centre,so easy to get there by public transport too.instructors put you at ease and are very focused inside the tunnel,felt safe even when doing the high fly which was fantastic.”

First-time non-skydiver, aged 14
Yorkshire
19 August 2014 at Manchester

The boss says…


Thank you for your suggestion about the Cafe. We are delighted to have Salvis here in our Manchester tunnel and as they are an 'outsourced' operator who entirely run their own business, we have little influence over their business.
I will however discuss your suggestion with them, thank you.”

100%

“I'm raving about it”

“An Airkix in Leeds would be excellent!!”

“An excellent experience. Just wish it was longer. Couldn't stop smiling or wait to take advantage of the discount for a second flight.”

First-time non-skydiver, aged 43
Yorkshire
19 August 2014 at Manchester

100%

“I'm raving about it”

“2 tunnels”

“loved it.”

First-time skydiver, aged 13
Berkshire
19 August 2014 at Basingstoke

100%

“I'm raving about it”

“Friendly atmosphere along with a super instructor (Steve)resulting in a fantastic experience. Will be going again soon. Thank you Airkix Manchester. ”

First-time non-skydiver, aged 45
Cheshire
19 August 2014 at Manchester

The boss says…


Steve will read your comments and we thank you again for taking the time to respond. ”

100%

“I'm raving about it”

“I think there should be a bit more photos taken and a bit more time on the flight but overall it is a very fun experience!”

“I think it is a great place for those who want a very different experience. I would definitely recommend if to my friends and family and I love telling people about airkix and what I did and they love hearing all about it and they want a go! I think it was a great surprise from my mum and dad and I want to come every day and hopefully work their when I'm older so I can do all the tricks and flips like we saw the professionals do!”

First-time non-skydiver, aged 11
Yorkshire
18 August 2014 at Manchester

The boss says…


Thanks again for your comments, and never say never to working here... Send me your application form when your older :-)”

100%

“I'm raving about it”

“Great instructor Adam thought he was brill”

First-time non-skydiver, aged 44
Buckinghamshire
18 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Thoroughly enjoyed the experience.”

First-time non-skydiver, aged 15
Durham
18 August 2014 at Manchester

100%

“I'm raving about it”

“I must admit to being apprehensive before the skydive but my instructor Jo made me feel relaxed and eager to have a go ..during my dives he was in total control and made me feel safe leaving me to just enjoy myself thoroughly . I have already recommended you to the rest of my family .fantastic thank you”

First-time non-skydiver, aged 47
Cumbria
17 August 2014 at Manchester

The boss says…


Thanks for the recommendation to your family..... that is how we survive! I'm delighted that we gave you a fantastic experience and I will ensure that Joe reads your comments.”

100%

“I'm raving about it”

“Not at this moment, great fun though.”

“Would just like to say all the staff are & have been spot on thank you guys.”

First-time non-skydiver, aged 48
Cumberland
17 August 2014 at Manchester

100%

“Nothing needs to change it was great!”

“Everybody was really nice and friendly and my instructor Cez explained everything really well thanks for making it a great night.”

First-time non-skydiver, aged 16
Lancashire
17 August 2014 at Manchester

The boss says…


I will ensure that Cez reads your kind words, thank you once again.”

100%

“I'm raving about it”

“Thank you so much for reorganising our flight time.... Although it was an early start the girls had the most amazing time and their instructor Garth was great with them and helped them have the most fantastic flights! I'm sure we'll be back... Thanks again :-)”

First-time non-skydiver, aged 9
Surrey
16 August 2014 at Basingstoke

100%

“I'm raving about it”

“Fantastic Birthday present! Would definitely recommend! Can't wait to experience it again very soon! Thank you Airkix :o)”

First-time non-skydiver, aged 31
Middlesex
16 August 2014 at Basingstoke

100%

“I'm raving about it”

“Instructor (Joe) was great with the kids”

First-time non-skydiver, aged 9
Greater Manchester
16 August 2014 at Manchester

The boss says…


I will pass on your comments to Joe, thank you once again.”

100%

“Thanks Ed. Top man. You made the long trip well worth while. I will definately be booking another session, trying to improve my manouvors!”

First-time non-skydiver, aged 42
Avon
15 August 2014 at Milton Keynes

99%

“Truly impressed me, very well organised, staff very helpful. ,Milton Keynes.”

“Well worth the package price, great experience, highly recommend Airkix! Tom, our instructor on the day was first rate.”

First-time non-skydiver, aged 37
Bedfordshire
15 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Garth who took us for our flight today was exceptional. Made everyone feel at ease and the coaching was second to none and totally made our day. Also Mike helped us with everything we needed we will defiantly be back again”

First-time skydiver, aged 26
Somerset
15 August 2014 at Basingstoke

The boss says…


Garth and Mike ( and I ) are delighted with your comments, thanks again.”

100%

“I'm raving about it”

“Our instructor Mike was absolutely brilliant, made me feel very at ease and safe in his hands, having never done this before I was quite nervous but he was made us all feel very safe. We had a fantastic time and booked to come back xx”

First-time non-skydiver, aged 42
Dorset
15 August 2014 at Basingstoke

The boss says…


Mike and I both thank you for your kind words.”

100%

“I'm raving about it”

“Not really it is amazing the way it is”

“I really enjoyed my time at AIRKIX and i would love to come back one day”

First-time non-skydiver, aged 13
Bedfordshire
15 August 2014 at Milton Keynes

99%

“Our instructor Ryan was great. He put my wife and two sons aged 8 and 4 at ease and we all had a fantastic experience. We've booked the 10 flight session for our return visit :)”

First-time non-skydiver, aged 38
Middlesex
14 August 2014 at Milton Keynes

100%

“I'm raving about it”

“no”

“my flight was a 50th birthday gift from my husband, as it has always been a dream of our granddaughter Ayishah to "fly" we bought an additional ticket for her. It was fantastic fun for all of us. Adam, our qualified instructor soon got us to throw our nerves and embrace the fun. Well done”

First-time non-skydiver, aged 50
Pembrokeshire/Sir Benfro
13 August 2014 at Basingstoke

97%

“Our instructor Ryan was fantastic! He was professional and did everything right. For those more confident, he allowed them to get on with it bit for those who needed more support, he applied the right amount of catching. ..perfect! The group before seemed a bit more like they were on a conveyor belt. Still professional but a bit more robotic.”

“Our instructor Ryan was fantastic! He was professional and did everything right. For those more confident, he allowed them to get on with it bit for those who needed more support, he applied the right amount of catching. ..perfect...10 out of 10. Didn't expect to enjoy it as much as I did and will definitely be back, wife will as well too. Thanks”

First-time non-skydiver, aged 35
Essex
13 August 2014 at Milton Keynes

100%

“I'm raving about it”

“nothing really, it was amazing”

“Both me and my 9 yr old daughter had an amazing day. Totally recomend doing this and i must add that Luca is one very skilled guy.Amazing, thanks.”

First-time non-skydiver, aged 43
Yorkshire
13 August 2014 at Manchester

The boss says…


Luca thanks you for your comments, he's delighted with them, as I am too.”

100%

“I'm raving about it”

“I really enjoyed just happening to be one on one with the guy who took me in the tunnel. I can understand in terms of speed of getting through customers but the one on one session was really good and the turn around I had between my flights made it much more enjoyable. The fact that he let me get on with it too and didn't spend a vast amount of time drilling with me and allowed it to be rather more intuitive.”

“Fantastic experience, paid for an extra session immediately and booked myself in for more sessions at a later date as well. I was very impressed with the price drop they offered for these. I am immensely looking forward to my next trip there.”

First-time non-skydiver, aged 18
Berkshire
13 August 2014 at Basingstoke

100%

“I'm raving about it”

“The instructor Cameron was great! Thank you so much for making our Christmas gift so much fun for my son & I !!”

First-time non-skydiver, aged 11
Suffolk
13 August 2014 at Milton Keynes

100%

“I'm raving about it”

“I had a fantastic time at Airkix in Manchester and am definitely going again. It was really fun and all the staff were really helpful in flying and at the reception.”

First-time non-skydiver, aged 14
Nottinghamshire
13 August 2014 at Manchester

100%

“I'm raving about it”

“Hi, I just wanted to say what a fantastic day I have had today with my son at Airkix, we both experienced our very first bodyflight. It was amazing, we will be telling all our friends and recommending that they should try it. Both our instructors Daniel and Liam were very helpful and informative, they enabled us to have a great experience and we both came away with smiles on our faces and buzzing from the experience. Ideal experience for all ages. My son is 16 and I am 46 we both had so much fun. Thank you so much for such and enjoyable experience. Sonia & Harry from Gloucestershire”

First-time non-skydiver, aged 46
Gloucestershire
12 August 2014 at Basingstoke

The boss says…


Daniel and Liam, (and I ) are totally made up by your comments. Thank you once again. ”

100%

“I'm raving about it”

“Only criticism is DVD has every jumper on it”

“Loved loved loved every minute!!!!!! Staff were friendly informative and made everyone feel more at ease great job!!!! Would recommend this experience and your company xx”

First-time non-skydiver, aged 35
Dumfriesshire
12 August 2014 at Manchester

100%

“I'm raving about it”

“My daughter and I have just visited the Manchester venue. Our instructor, Chris was superb throughout. His enthusiasm and friendliness put us both at ease and helped to make the experience a truly memorable one. We will both be back!”

First-time non-skydiver, aged 53
Lancashire
12 August 2014 at Manchester

The boss says…


Chris will love your comments and I will ensure that he reads them straight away, thanks again.”

95%

“there isnt a single thing that i can pick a fault on.”

“It was a wonderful experience and it will be recomended to many others. Thank You.”

First-time non-skydiver, aged 15
Staffordshire
12 August 2014 at Manchester

The boss says…


Your comments are music to my ears as world class customer service is my goal for every single one of our guests. Thank you once again. ”

100%

“I'm raving about it”

“Make the flying tube at Basingstoke transparent all the way up so people outside can see what an amazing experience they are having inside!”

“The simple instructions and enthusiastic staff made my son's experience even more enjoyable. Thank you.”

First-time non-skydiver, aged 11
Cornwall
12 August 2014 at Basingstoke

100%

“I'm raving about it”

“To get at least two pictures of everyone's own flight .”

“Great intsructor/s, great facilities and brilliant fun!”

First-time non-skydiver, aged 14
Kilkenny
11 August 2014 at Manchester

100%

“I'm raving about it”

“It was a totally amazing experience loved it so much !! Hopefully I will be coming back soon. Our instructor Matt at the Manchester one was fantastic, he was so friendly and made sure we all had a fantastic time :-) !!!”

First-time non-skydiver, aged 17
Yorkshire
11 August 2014 at Manchester

The boss says…


Thank you once again regarding your comments. Matt as well as the whole team will read them and I'm delighted that you took the time to complete the survey. ”

100%

“I'm raving about it”

“Longer Flight times”

“I really enjoyed this expirence and i will definetly come back”

First-time non-skydiver, aged 11
Suffolk
11 August 2014 at Milton Keynes

100%

“I'm raving about it”

“No, it was brilliant.”

“This was a present for my daughter Hannah's 13th birthday, she did it with her sister who is 10. They loved it. Hannah did the hi fly which she loved. She wants to come back for more flying time. Sophie was a little nervous, but Zac, the instructor was brilliant with her, reassuring her he would take care of her and not let her go unless she felt secure. This enabled her to enjoy the experience. Zac was a really great instructor, fun, calm and competent. His demonstration of flying at the end of the session was awesome. Would not hesitate to go back. Rosie Waters.Basingstoke. 10th Aug 2014”

First-time non-skydiver, aged 13
Berkshire
11 August 2014 at Basingstoke

The boss says…


Zac will LOVE your comments, as do I !!! Thanks once again for your kind words.”

96%

“We had family flight for four and everyone really enjoyed the experience. The staff were excellent (Adam in particular ) and I'm sure we will be back .”

First-time non-skydiver, aged 45
Oxfordshire
11 August 2014 at Milton Keynes

100%

“I'm raving about it”

“My daughter Lucy was very nervous and had a bit of a panic before she went in and very nearly quit, but Cez was absolutely fantastic, he took the time to reassure Lucy and calm her down the outcome being she absolutely loved it and immediately booked the return flyer program”

First-time non-skydiver, aged 10
Lancashire
11 August 2014 at Manchester

The boss says…


I will ensure that Cez reads your comment so thank you from both of us.”

100%

“I'm raving about it”

“A really great experience for my 2 daughters. My youngest was really nervous and Zac, the instructer was brilliant with her, really looking after her and putting her at ease, allowing her to feel in control at all times. My oldest daughter wants to come back and fly again!! Rosie”

First-time non-skydiver, aged 13
Berkshire
11 August 2014 at Basingstoke

The boss says…


Thanks again re your comments about Zac, I'll make sure he reads them.”

90%

“We went as a family and all loved it!! Adam, the instructor, was great, really helpful and informative and got the information over in a fun way that took the edge off the nerves too. Brilliant fun!”

First-time non-skydiver, aged 43
Wiltshire
11 August 2014 at Basingstoke

100%

“I'm raving about it”

“Mark was brilliant - very patient and more importantly; encouraging! Wouldn't hesitate to recommend Airkix to all.”

First-time non-skydiver, aged 31
Lancashire
11 August 2014 at Manchester

The boss says…


I will ensure that Mark reads your kind words so once again, many thanks for them. ”

100%

“I'm raving about it”

“Staff are really friendly and enthusiastic. Adanm was very encouraging and made the whole experience great fun. Can't wIt to show the DVD and re-live it. Anyone who has thought to do it, just book it and go, it's AMAZING.”

First-time non-skydiver, aged 49
Glamorgan/Morgannwg
11 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Hi I had such a great time on friday 8/8/14, Joe my instructor was just amazing, i will be back very soon, what the instructors do at the end is AMAZING, anyone who goes will have a fab time John Ormond”

First-time non-skydiver, aged 39
Merseyside
11 August 2014 at Manchester

The boss says…


Joe's demo's are a little special aren't they :-) Thanks again for your comments and I will ensure he is made aware of them.”

100%

“I'm raving about it”

“Have more merchandise (unisex 'festival' bracelets, hoodie jumper etc...) and have more of the medium blue coloured t-shirts in stock and have deal days :)”

“I LOVE AIRKIX!!!!!!!!!”

First-time non-skydiver, aged 14
Cheshire
10 August 2014 at Manchester

The boss says…


Regarding the merchandise... We are completely re-designing the entire range as we speak. Watch out for some really nice items soon!”

100%

“I'm raving about it”

“It was amazing the instruction DVD was clear and to the point and the instructor (Michael) was very helpful in answering all questions that was asked. Loved the whole experience”

First-time non-skydiver, aged 26
Essex
10 August 2014 at Milton Keynes

100%

“I'm raving about it”

“perfect experience, instructor was brilliant. amazing time, honestly only thing is more time flying...1.5mins?”

“perfect experience, instructor was brilliant. amazing time! must do for everybody”

First-time non-skydiver, aged 31
Merseyside
10 August 2014 at Manchester

The boss says…


Many flyers say they would like more time or that it is just too short and we agree which is why we always recommend the Air-born as the basic introduction to Airkix. I'm sure that also very often the comments are about wanting more for the same money too and how true that is about most things in life! However, we know that flying is great value for money which is just one reason why skydivers use us so much.

100%

“I'm raving about it”

“More high flys.”

“Awesome day. Booked another 4 & taking my granddaughter next time . A+++++++”

First-time non-skydiver, aged 44
Northamptonshire
10 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Fantastic great FUN”

First-time non-skydiver, aged 54
West Midlands
10 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Nope! Awesome job!”

“Daniel was a great flight partner - did his job brilliantly and instilled confidence in everyone. Great job!”

First-time non-skydiver, aged 44
Hampshire
10 August 2014 at Basingstoke

100%

“I'm raving about it”

“My 8 year old daughter had a go and loved the experience. Her instructor Josh was very helpful and made her feel very safe. From us arriving all staff were perfect.”

First-time non-skydiver, aged 8
Lancashire
10 August 2014 at Manchester

100%

“I'm raving about it”

“I was given this family flight as a retirement present. My 3 grandsons and I thoroughly enjoyed it. All the staff were very friendly and Andy our instructor was brilliant. In fact my grandsons want me to retire again so that they can repeat the experience.! Thanks for a great time which we will never forget.”

First-time non-skydiver, aged 65
Essex
9 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Love it every time, lots of fun :)”

First-time non-skydiver, aged 43
Hampshire
9 August 2014 at Basingstoke

99%

“I'm raving about it”

“I love this and have told all my friends and they all want to come but the parents say full price is too much and the amazon deal not there anymore. My mum and dad said I can do it again and I am for my Christmas present”

“Experience I never forget. I wish I got a bit longer inside it was wicked the best thing I have ever done. My cousin in hospital last Sunday he was told from the doctors he had lukemia and it cheered him up watching me on DVD. At Xmas I hope Lewis will be out of hospital so he can do indoor skydiving with me.”

First-time non-skydiver, aged 9
Yorkshire
9 August 2014 at Manchester

The boss says…


We would love to see Lewis here, so that he could have as much fun as you had. I'm glad your DVD cheered him up a little. 

I hope the return flyer package was explained to you as well as the Kids Clubs and Kidz Camps we run. These all offer reduced price alternatives and are great value for our guests who would like to fly again or for guests who would like to purchase gifts as an alternative. Our Customer Service Team would be delighted to explain the options on 0845 331 6549, or we could ring you?  ”

100%

“I'm raving about it”

“Fantastic time. Our instructor Stu was really great. Especially with my little girl who was a bit nervous......he got it just right as she would've been disappointed if she hadn't gone up. Great times, will highly recommend.”

First-time non-skydiver, aged 10
Middlesex
9 August 2014 at Basingstoke

100%

“I'm raving about it”

“Maybe an extra person on reception as a group leaves. The receptionist was great ,very thorough but there was a hiatus as she had to deal with 6 people all wanting photos ,dvds and to pay the extra £5.”

“Loved it , booked again for the following week”

First-time non-skydiver, aged 40
Cheshire
9 August 2014 at Manchester

100%

“I'm raving about it”

“What an awesome experience. Instructors were fab. Havent laughed so much in ages perminant smile throughout:-) Have already bought my next flights! Thankyou.”

First-time non-skydiver, aged 40
Hampshire
9 August 2014 at Basingstoke

97%

“I'm raving about it”

“We had a awesome experience. Everything was explained throughly. Our instructor Jared was cool, guiding us through the flight with extreme enthusiasm and patience!! A day I will not forget...well done airkix!!!”

First-time non-skydiver, aged 30
Bedfordshire
8 August 2014 at Milton Keynes

98%

“No it was worth every penny”

“All the staff were truly fantastic everyone was polite, helpful and full of good advice to make the experience a memorable day, many thanks”

First-time non-skydiver, aged 10
Lincolnshire
8 August 2014 at Milton Keynes

100%

“Abfab, loved it,brilliant, what more can I say except try it”

First-time non-skydiver, aged 61
Essex
8 August 2014 at Milton Keynes

99%

“I'm raving about it”

“Great place,staff are very friendly and helpful.”

First-time non-skydiver, aged 41
Hampshire
8 August 2014 at Basingstoke

100%

“I'm raving about it”

“Nope!”

“All staff were polite, friendly and helpful but a big thanks to our instructor Mark, top bloke. Definitely recommending to family and friends, thanks again.”

First-time non-skydiver, aged 37
Yorkshire
8 August 2014 at Manchester

100%

“I'm raving about it”

“No was brill.”

“Had a brilliant experience and I would like to thank Mark our instructor who was fab. Thanks again and I shall be recommending this to friends and family.”

First-time non-skydiver, aged 31
Yorkshire
8 August 2014 at Manchester

The boss says…


Thanks for the recommendations too. We hope your friends enjoy Airkix as much as you.... we aim to please! ”

100%

“I'm raving about it”

“Yeah you have a video at the start which demonstrates the correct body position which is great for visual learners. If you had a cushioned bench people who are kinesthetic learners could lie on it, face down, and practise their body position before going onto the flight simulation tube. Your instructors could also correct their positions using the hand signals thus reinforcing them in a practical way before entering the tube. This would also reassure anxious flyers before they go in. One child refused his turn when we were there due to fear a d a lack of confidence. Practising before hand may have helped to alleviate his anxiety.”

“Fabulous, exhilarating experience. Clear, helpful gjidance from extremely professional, skillful staff who showed enthusiasm for their work and enjoyed what they were doing. Tbe customer service was excellent from telephone enquiries before the visit to checking in and the flight experience itself. Well done to your organization and your staff.”

First-time non-skydiver, aged 57
Cheshire
8 August 2014 at Manchester

The boss says…


Thank you once again for your lovely comments about Airkix and the Airkix team.

Please accept my apologies as, you should have been given the opportunity to practice the ideal flying body position on the practice bench in the classroom. I will ensure that all my staff offer this in every classroom session.     ”

95%

“I'm raving about it”

“More flight time for about the same money would be a start!? Best instructors we have had so far have been Stuart and Liam. Please high-five them for us!”

First-time non-skydiver, aged 44
Herefordshire
8 August 2014 at Basingstoke

The boss says…


Stuart and Liam will be delighted, thank you.”

90%

“I'm raving about it”

“We were running late as had come a long way and had met with lots of traffic on the motorway and your reception staff bent over backwards to fit us in later that day!! We were so grateful as a wasted journey would have been our worst nightmare!! The only thing I will say is our instructor was amazing and very competent and talented, however, because the last group overran we weren't offered an opportunity to have an extra flight, which I was considering. Although this by no means ruined the experience, it was a little disappointing but could not have been avoided. Thank you so much for a wonderful experience!!”

First-time non-skydiver, aged 32
Sussex
8 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Music!”

“All of your staff were very helpful and friendly,everything ran smoothly with a great atmosphere! Your instructers were well trained giving confidence to those who where a little nervous..A big thanks to Stu & G at Basingstoke! A fab time was had by all,can't wait to return. Sarah”

First-time non-skydiver, aged 40
Oxfordshire
8 August 2014 at Basingstoke

100%

“I'm raving about it”

“n/a”

“Such a great experience I have considered a change in career!! Really enjoyed it and definitely looking at booking more. Thanks to TIM for a great first experience!”

First-time non-skydiver, aged 27
Northamptonshire
7 August 2014 at Milton Keynes

100%

“I'm raving about it”

“I was extremely happy with everything, the only thing I would have liked to have seen on the DVD was if you could have captured the high flying part of the flight.”

“My daughter had a fantastic time today, everything she had to do was fully and clearly explained, very well organised and ran to advised times. Her teacher was James, very friendly and helped everyone along during their flights. This is a fun for all ages activity, I would highly recommend it.”

First-time non-skydiver, aged 8
Merseyside
7 August 2014 at Manchester

The boss says…


Regarding the Hi Fly being captured on the DVD.... please can you look carefully at the DVD as we burn two camera angles onto each DVD. The second 'angled view' footage (which captures the Hi Fly), usually follows on at the end of the first 'level' view footage. 
If you do not have the 'angled view', please let me know personally and I will arrange another DVD to be sent to you with the seciond camera angle.”

100%

“I'm raving about it”

“I came on Saturday 2nd August as it was a birthday gift. The reception staff were lovely. Joe was the instructor, very friendly, he made it fun & I really enjoyed it considering I nearly didn't do it as I was apprehensive. Joe and the other staff made it look so easy! Would love to go again and try to smile, not tense my hands and look down occasionally haha. Going up high flying was the best bit and I have reluctantly had to admit to my partner that he did actually buy an awesome present :)”

First-time non-skydiver, aged 31
Cheshire
7 August 2014 at Manchester

The boss says…


Joe will be delighted with your comments, thanks again.”

85%

“I'm raving about it”

“no”

“Instructors were very helpful and friendly.”

First-time non-skydiver, aged 13
Midlothian/Edinburghshire
7 August 2014 at Manchester

100%

“It's a great experience doing indoor skydiving. Your scared at first but then you become more confident”

First-time non-skydiver, aged 10
London
6 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Matt was the instructor on our flight. He was really nice and kept me calm as I was a bit nervous! Great member of staff would definitely recommend him to use as the instructor.”

First-time non-skydiver, aged 25
Merseyside
6 August 2014 at Manchester

The boss says…


Matt will be delighted with your comments. Thank you once again for taking the time to complete the survey and I will ensure Matt reads your lovely words.”

100%

“I'm raving about it”

“We had a fantastic time at Airkix. Unfortunately we were a bit late due to horrendous traffic on the M6 but the staff at Airkix did all they could to accommodate us. 2 out of the 3 of us managed to fly in the time slot afterwards and they kindly said that the other unused flight could be transferred to another time/day. Ben, our instructor, was fabulous, totally appreciated how exciting it was for us and didn't make it feel like it was another day at work for him. He was brilliant. Thanks Airkix!”

First-time non-skydiver, aged 43
Stirlingshire
6 August 2014 at Manchester

The boss says…


Thank you once again for your lovely comments... we do aim to please! I will ensure that Ben reads your comments too.”

100%

“I'm raving about it”

“No it's great as it is”

“First time iv been bad a great time from the time we walked in the door to when we walked out can't wait to come back again thanks very much Alistair & Luke Rudd”

First-time non-skydiver, aged 10
Cumberland
6 August 2014 at Manchester

100%

“I'm raving about it”

“We had a amazing time! Ted was a great instructor and we all felt really relaxed.Booked another 6 flights straight away!”

First-time non-skydiver, aged 12
Cambridgeshire
5 August 2014 at Milton Keynes

97%

“none...brilliant experience.”

“fantastic instructor very encouraging and professional”

First-time non-skydiver, aged 22
Lancashire
5 August 2014 at Manchester

90%

“Just more flight time would be nice.”

First-time non-skydiver, aged 46
Sussex
5 August 2014 at Manchester

The boss says…


Many flyers say they would like more time or that it is just too short and we agree which is why we always recommend the Air-born as the basic introduction to Airkix. I'm sure that also very often the comments are about wanting more for the same money too and how true that is about most things in life! However, we know that flying is great value for money which is just one reason why skydivers use us so much.

91%

“make flights a bit longer and more sites throughout the uk”

“helpfull instructor and well oiled system”

First-time non-skydiver, aged 59
Devon
5 August 2014 at Basingstoke

The boss says…


Many flyers say they would like more time or that it is just too short and we agree which is why we always recommend the Air-born as the basic introduction to Airkix. I'm sure that also very often the comments are about wanting more for the same money too and how true that is about most things in life! However, we know that flying is great value for money which is just one reason why skydivers use us so much.
We are always on the look out for new sites, so if you have the perfect location, we are always keen to know. ”

90%

“NO NOT REALLY VERY GOOD SETUP AND VERY WELL RUN.”

“WHOLE MORNING WAS EXCELLENT AS WAS A TRAINER TED BOTH JAKE AND I LOVED OUR TIME THERE AS DID THE FAMILY WATCHING GREAT EXPERIENCE.”

First-time non-skydiver, aged 37
Hertfordshire
5 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Amazing service, staff were very nice and made an extremely enjoyable experience that I won't forget! Thank you very much, I hope to be returning soon.”

First-time non-skydiver, aged 15
Berkshire
5 August 2014 at Basingstoke

100%

“I'm raving about it”

“No”

“It was an amazing experience that the whole family enjoyed!”

First-time non-skydiver, aged 10
Sussex
4 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Open one in my area - please!!!”

“Totally professional and enjoyable experience. We all had a great time for a bunch of first flyers. Many thanks to the Airkix team. Hardy Family”

First-time non-skydiver, aged 52
Lincolnshire
4 August 2014 at Manchester

100%

“I'm raving about it”

“It was great fun loved every minute ?”

“Really great fun and stu was a great coach ???”

First-time non-skydiver, aged 40
Wiltshire
4 August 2014 at Basingstoke

100%

“I'm raving about it”

“I had a great flight experience and Cameron are instructor made it really fun to do. I look forward to coming back again in the near future for more flights.”

First-time non-skydiver, aged 45
Wiltshire
3 August 2014 at Milton Keynes

100%

“I'm raving about it”

“Me,, my sister and cousin had a lot of fun. Joe the instuctor was great and aleays held my hand so I wasn't scared. ”

First-time non-skydiver, aged 4
Lancashire
3 August 2014 at Manchester

80%

“It would be nice for everyone to get the opportunity to do the high flyer if they wish too. We couldn't do it even though we asked, which was disappointing as it would have made it a better and more memorable experience.”

“Nice people, great experience!”

First-time non-skydiver, aged 33
Lancashire
2 August 2014 at Manchester

The boss says…


I'm sorry you missed out on a Hi-Fly. I'm sure you will appreciate that not all instructors can be instantly qualified to be able to safely take someone on a flight to the top of the tunnel. It takes almost a year of experience and some intense training and it is for this reason that we offer the Hi-Fly as an extra and not part of the basic flight. It is impossible to inform people before they arrive as the complexities of the shift rota mean that classes are allocated on the day. I do hope we delivered everything we said we would when you made your decision to book with us.

100%

“I'm raving about it”

“I get very nervous going on rides at theme parks and also a fear of heights, but I can honestly say I really enjoyed my first time at airkix and would recommend it to anyone, I will be coming back for another go.”

First-time non-skydiver, aged 46
Yorkshire
2 August 2014 at Manchester

100%

“I'm raving about it”

“The only thing I felt was a little off putting was that the viewers (and flight) after mine were already crowding in before the previous flight had finished. Having said that it wasn't their fault the whole of the previous flight wanted a 3rd go - and who can blame them.”

“All your staff are fun and helpful. This may not be the right forum for this I got this because of an Amazon offer as it was something I had always wanted to do.I have another flight yet to book up on the same deal. The very helpful young gentleman assured me that I would be able to take advantage of the deals for more flights when I redeem my second voucher. Could you confirm that is possible please? Thanks ”

First-time non-skydiver, aged 55
London
2 August 2014 at Milton Keynes

The boss says…


One of the customer comments I get every now and again is can we have another go when people have flown their second flight and I hear them, we do try and fit every customer in that wants a repeat flight and in most cases we can and the instructors do a great job of managing this on a class by class basis. 

100%

“I'm raving about it”

“See through tunnel to the outside”

“The instructor Liam in Basingstoke was very professional & I would feel extremely safe if I were to do a real skydive with him. Thank you.”

First-time non-skydiver, aged 47
Berkshire
2 August 2014 at Basingstoke

100%

“I'm raving about it”

“More offers please and can you build one near Tunbridge Wells, Kent. Fantastic place for all the family.”

“My 13 year old daughter flew at Airkix Manchester for the for the first time today and had an amazing experience, shame we live so far away. Xx”

First-time non-skydiver, aged 13
Kent
1 August 2014 at Manchester

The boss says…


You may be delighted to know that in June 2013 we opened a tunnel in Basingstoke. Details can be found at http://www.airkix.com/our-tunnels/airkix-basingstoke.aspx
We also have a third tunnel in Milton Keynes which are both closer than sunny Manchester :-) ”

85%

“I think it would have been more value for money if we had three turns in the wind tunnel (sorry I don't know the correct term) instead of two.”

“A very fun and unique experience”

First-time non-skydiver, aged 13
Staffordshire
1 August 2014 at Manchester

The boss says…


Many flyers say they would like more time or that it is just too short and we agree which is why we always recommend the Air-born as the basic introduction to Airkix. I'm sure that also very often the comments are about wanting more for the same money too and how true that is about most things in life! However, we know that flying is great value for money which is just one reason why skydivers use us so much.

Fancy a go?

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